About Your Visit

APPOINTMENTS AND SCHEDULING

Please call  (805) 485-8709  option 2 to schedule an appointment in the Oxnard, Ventura or Camarillo office.

Each physician has a patient care coordinator who can take care of your appointment and other scheduling needs:

            New Patient Scheduling - Carole

            Dr. Parsa - Gracie

            Dr. McIntyre -  Sue

            Dr. Kelley -  Cindy

            Dr. Kong - Stephanie

            Dr. Chang - Angie

            Dr. Dalsania - Betsy

            Chemotherapy Scheduling - Andrea

GENERAL INFORMATION

 1.       When you arrive in the office, please remember to sign in.  If you are seeing the doctor and/or having a blood test, sign in at the Physician Offices reception desk.  If you are scheduled for chemotherapy and/or other treatment, sign in at the Infusion Center reception desk after you have seen the doctor and/or have had your blood test.

 2.       Please call the office as soon as possible if you will not be able to arrive at your appointed time.

 3.       Notify the receptionist of any change of address, telephone number, insurance, or primary care physician.

 4.       Notify the receptionist of any tests, x-rays, or special procedures that you have had done since your last visit, including any tests ordered by another doctor.

 5.       Most patients will need to have a blood test prior to seeing their doctor or having their treatment.  Plan to arrive 5 – 10 minutes before your appointment time, so that our laboratory technicians can process your blood test before your appointment.  Some insurance plans require their patients to go to an outside laboratory for blood tests.

 6.       When you go to an outside facility for any lab work, x-ray, special test, or procedure, please tell the facility that our office needs a copy of the report as soon as possible.  Please emphasize this to them.

 7.       Please do not hesitate to call the office if you have any questions, concerns, or are having problems.

PRESCRIPTION REFILLS

Our doctors will refill medications they have ordered for you.  Please bring a list of needed medication refills to your doctor’s appointment.  This is the best time to take care of refills.  If you need a refill before you are scheduled to see you doctor, please call the pharmacy that filled the prescription, and request the refill.  Medications ordered by your primary doctor, must be refilled by that doctor. 

Please allow 24 – 48 hours for refill requests to be processed.

BILLING & REIMBURSEMENT

We are participating providers for Medicare, most major insurances, Ventura Physicians IPA, and Ojai Valley IPA.  Please check  with your insurer to find out if we are preferred providers.  This usually determines your out-of pocket cost.   We will submit claims to your carrier in your behalf. 

Please inform our office if pre-certification is necessary with your plan. Some insurance companies require you to use a specific laboratory or need pre-certification for office visits, hospital admissions and treatment.  It is your responsibility to obtain the initial referral on your first visit.